Returns & Exchange
RETURNS & EXCHANGES
We make sure you are happy with your purchases. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to make your shopping experience fuss-free and enjoyable! Please read through the following terms & conditions prior to making a purchase. All the sale, discounted, bought with a coupon and gift voucher purchases are non-returnable, non-refundable & size exchange is always possible depending on the availability.
What is the Exchange policy for Brand Bohobi?
Once the Bohobi pieces are sold they can only be exchanged once for size replacement or for any other product.
Also, any customized product is not valid for exchange. We only accept customization on prepaid orders.
We do issue a credit voucher for our customers valid for 30 days, only when desired size or product is not in stock. We do not issue any refunds.
If the product is eligible for exchange, you may WhatsApp on our support number ‘+91-9319822662' or write to us at ‘firstname.lastname@example.org' strictly within 48 hours of delivery to request exchange of product.
What is the Exchange policy for Brand RoohbyRidhimaa?
For our brand RoohbyRidhimaa, we offer a cost free customization, hence return/ exchange or refund is not possible.
If you have purchased a product without any customization, we can offer size or product exchanges (only valid once per order) or credit voucher valid for 30 days, only when desired size or product is not in stock
Please inform us regarding the exchange with 48hours of delivery.
Terms & Conditions for Exchange:
Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. We will not be responsible for any lost shipment.
The cost of return or exchange shipping of Rs.200 is at the customer’s expense and is non-refundable to the customers. Any returned items that is not received by us will be treated as not returned.
Items must be in original packaging unused, unworn, unwashed, undamaged, with all its labels and tags completely intact (All returned items will be examined by quality control).
Failing to meet the quality, we will not accept a return/exchange and the item will be shipped back at the customer’s expense.
- Purchase made during sale or offline exhibition are not eligible for any kind of return or exchange.
We do not allow any refunds. A credit note equivalent to the cost amount is issued after receiving the return package. This coupon can be used for a future purchase within 30 DAYS on our website.
The credit note can be used to purchase any product from our website offering both our brand 'Bohobi' and 'RoohbyRidhimaa'
The Important thing while sending back the product for return:
We craft all the products with utmost love and care.
∙ All items must have the original tags and should be unworn, unwashed, and
undamaged with no smell of perfume, deodorant, or detergent.
∙ All items should be free of make-up or tan marks.
*Altered outfits will not be valid for return & exchange.
*Accessories, Face masks, Eye masks & Bags will not qualify for returns & exchange.
*Custom orders are not valid for return & exchange.
Please Note- During festivals, Pandemics, or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.