Returns & Exchange
RETURNS & EXCHANGES
We make sure you are happy with your Bohobi purchases.
- Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
- We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
- All the sale, discounted, bought with a coupon and gift voucher purchases are non-returnable, non-refundable & size exchange is always possible. For size exchange get in touch with us on WhatsApp +919319822661.
- If you have received a damage or wrong product, please WhatsApp us immediately on +919319822661.
What is the Exchange policy on Bohobi?
As a company policy we do not provide refund/return on any product once sold. Once the
Bohobi pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met).
We do issue a credit note for our customers, only when desired size of the product is not in stock.
If the product is eligible for size exchange, you may WhatsApp on our support number ‘+91-9319822661' or write to us at ‘email@example.com' strictly within 48 hours of delivery to request exchange for product.
Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Bohobi will not be responsible for any lost shipment.
We do only size exchange once for all orders, items once sold are not taken back.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail (We do not have reverse pick up facility), as any returned items that is not received by Bohobi will be treated as not returned.
Please note that the goods are your responsibility until they are returned to Bohobi on the following address:
Bohobi Clothing Pvt Ltd
A-18 Rampuri Surya Nagar Ghaziabad
Uttar Pradesh 201011
Contact No: +91-9319822661/ 9560455060
Items must be in original packaging unused, unworn, unwashed, undamaged, with all its labels and tags completely intact (All returned items will be examined by quality control).
Failing to meet the quality, we will not accept a return/exchange and the item will be shipped back at the customer’s expense.
- Purchase made During SALE are Not eligible for any kind of Return or exchange.
The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product in exchange are to be borne by the customer.
We, at Bohobi do not allow any refunds. A credit note equivalent to the cost amount is issued after receiving the return package. This coupon can be used for a future purchase within 20 DAYS on our website.
- Store credits are only issued in case of size unavailability.
The Important thing to keep in mind while sending back the product for return:
∙ All items must have the original tags and should be unworn, unwashed, and
undamaged with no smell of perfume, deodorant, or detergent.
∙ All items should be free of make-up or tan marks.
*Altered outfits will not be valid for return & exchange.
*Accessories, Face masks, Eye masks & Bags will not qualify for returns & exchange.
*Custom orders are not valid for return & exchange.
Please Note- During festivals, Pandemics, or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.