Terms & Conditions
ARE THERE ANY ADDITIONAL SHIPPING CHARGE?
We charge a minimal fee of Rs.100 on all cash on delivery orders across India.
HOW LONG WILL IT TAKE FOR MY ORDER TO REACH ME?
For Bohobi, the order timeline is 5-7 working days depending on the design.
For RoohbyRidhimaa, the order timeline is 10-15 days depending on the design.
During sale and a new collection launch, there may be a slightly longer duration.
Once you place the order, you shall receive an order confirmation email or SMS. Once your order is dispatched you will immediately receive another confirmation email or SMS with the tracking number.
WHAT CAN I DO IF MY ORDER IS LATE OR UNDELIVERED?
We try our best to get your products to you within the estimated delivery time. If the package has not reached to you, please call us on +91-9319822662 or write to us at orders@bohobi.com and we will try our best to resolve the issue.
SECURITY & PRIVACY POLICY
Bohobi is committed to protecting the privacy of visitors to this site (www.bohobi.com)
At BOHOBI, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to follow-up on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers. We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies.
We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes.
We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. Bohobi reserves the right to make alterations to this policy in the future without notice.
This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.
We also follow the above stated privacy policy for our designer series brand 'RoohbyRidhimaa'
RETURNS & EXCHANGES
We make sure you are happy with your purchases. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to make your shopping experience fuss-free and enjoyable! Please read through the following terms & conditions prior to making a purchase. All the sale, discounted, bought with a coupon and gift voucher purchases are non-returnable, non-refundable & size exchange is always possible depending on the availability.
All our products are Quality checked before dispatch.
What is the Exchange policy for Brand Bohobi?
Once the Bohobi pieces are sold they can only be exchanged once for size replacement or for any other product.
Also, any customized product is not valid for exchange. We only accept customization on prepaid orders.
We do issue a credit voucher for our customers valid for 30 days, only when desired size or product is not in stock. We do not issue any refunds.
If the product is eligible for exchange, you may WhatsApp on our support number ‘+91-9319822662' or write to us at ‘orders@bohobi.com' strictly within 48 hours of delivery to request exchange of product.
What is the Exchange policy for Brand RoohbyRidhimaa?
For our brand RoohbyRidhimaa, we offer a cost free customization, hence return/ exchange or refund is not possible.
If you have purchased a product without any customization, we can offer size or product exchanges (only valid once per order) or credit voucher valid for 30 days, only when desired size or product is not in stock
Please inform us regarding the exchange with 48hours of delivery.
Terms & Conditions for Exchange:
Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. We will not be responsible for any lost shipment.
The cost of return or exchange shipping of Rs.200 is at the customer’s expense and is non-refundable to the customers. Any returned items that is not received by us will be treated as not returned.
Items must be in original packaging unused, unworn, unwashed, undamaged, with all its labels and tags completely intact (All returned items will be examined by quality control).
Failing to meet the quality, we will not accept a return/exchange and the item will be shipped back at the customer’s expense.
- Purchase made during sale or offline exhibition are not eligible for any kind of return or exchange.
Credit Note?
We do not allow any refunds. A credit note equivalent to the cost amount is issued after receiving the return package. This coupon can be used for a future purchase within 30 DAYS on our website.
The credit note can be used to purchase any product from our website offering both our brand 'Bohobi' and 'RoohbyRidhimaa'
The Important thing while sending back the product for return:
We craft all the products with utmost love and care.
∙ All items must have the original tags and should be unworn, unwashed, and
undamaged with no smell of perfume, deodorant, or detergent.
∙ All items should be free of make-up or tan marks.
*Altered outfits will not be valid for return & exchange.
*Accessories, Face masks, Eye masks & Bags will not qualify for returns & exchange.
*Custom orders are not valid for return & exchange.
Please Note- During festivals, Pandemics, or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.